Lauren Ostler


I am writing as I wish to express my deepest gratitude to Doug and Alex Salter.

Never have I experienced such amazing customer service before! When moving to Brisbane from Melbourne I had 8 viewings with different building booked in to find an apartment in the inner city. 

Magnus at Kangaroo Point was my first appointment and I was greeted by Doug with a beaming smile! I felt so comfortable and he showed me and my friend who was helping at the time around 5 apartments that were available. His enthusiasm, outstanding customer service and support throughout the whole process was impeccable. So much so that we agreed on one of the apartments and I cancelled all my other viewings booked with other agencies.

After this Alex assisted with processing our application, and again her whole approach to looking after us was outstanding. She was incredibly helpful and informative and although I hadn't met her in person she had such a warm approach my whole experience with Pointcorp felt like a breath of fresh air.

Since moving in to the apartment the service we have received has continued to be wonderful. Nothing has ever been too much trouble, communication responses are quick and thorough and we genuinely feel cared for.   

Overall, since October 2018 I have had the best experience in Property Management I ever thought was possible - thank you!! 

 

Lauren Ostler